In today's New York Post, a 911 operator gives a brutally honest an in-depth look as to what it's like working as a 911 dispatch operator in one of the busiest emergency call centers in the country.
It's eye-opening. It's unnerving. It's actually shocking.
When the system freezes up, they have to reboot their computers, wait minutes and in the meantime revert to pen and paper. According to the article, the system crashed nine times last week alone.
"They throw slips of paper at you. You have to make sure the information goes in the right spot on the forms. It’s so time-consuming. You have to jot down what the caller tells you, the address verification, the cross streets, the nature of the call, the codes — cardiac, crime in progress, bomb threat."
Here is one awful thought: What happens if, because of the system crashing, emergency medical services are delayed to a caller who expects prompt service?
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