Many clients think that if they do not hear from their attorney, then nothing is happening with their case, and their case is just lying around with nothing getting done. This is not always true. But if the client is not informed about what is happening, how are they to really know what is going on with their case? Most good, experienced medical malpractice lawyers who practice law in Kings County, also known as Brooklyn, make great efforts to keep their clients apprised of new developments in their case. There are many different ways to communicate with a client including, sending letters, calling, sending email, and in-office consultations. In my practice I make it a point of sending monthly updates to each and every client to let them know what is happening on their case.
Often, a lot of work is going on in their case that involves paperwork and motions to the court and exchanges of documents and authorizations for medical records. These are tedious but necessary things that go on in every case. I believe that clients are entitled and actually want to know what happens on a day-to-day basis on their case. They really are starved for information. In addition to monthly written updates, I will call clients when possible, and also email them to discuss the different stages of their case. I know lawyers who just do not have the time, energy, manpower or desire to send regular updates to their clients. As long as the client knows that, and is OK with it, then it is fine. However, I find that an informed client is a happier client and knows that I am actually working and thinking about their case.